Frequently Asked Questions
Everything you need to know about shopping with Coco Market.
How do you ensure the freshness of your food products?
We source our products daily from certified organic farms and local producers. All perishable items are stored in temperature-controlled environments and undergo rigorous quality checks before being packed for delivery.
What are your shipping rates and delivery times?
We offer flat-rate shipping of $5.99, with free delivery on orders over $50. Standard delivery typically takes 1-2 business days to ensure your groceries arrive as fresh as possible.
Do you offer options for specific dietary requirements?
Yes, Coco Market specializes in inclusivity. You can filter our catalog by vegan, gluten-free, keto, and nut-free categories to find products that suit your lifestyle.
What is your policy on returns and refunds?
Due to the perishable nature of our goods, we cannot accept returns on food items. However, if an item arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
How can I track my order?
Once your order is dispatched, you will receive an email and SMS notification containing a real-time tracking link so you can monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.