Returns & Exchanges
At Coco Market, we stand behind the quality of our gourmet food products and offer a 30-day satisfaction guarantee for all non-perishable items. If your order arrives damaged or does not meet your expectations, our dedicated team is here to assist with a swift resolution.
Initiate Your Request
Contact our support team within 14 days of delivery for perishables or 30 days for pantry staples to receive a Return Authorization number.
Prepare the Package
Place the unopened items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
Ship to Coco Market
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund or store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing